020-31213056
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After sales consultation

After sales consultation

After sales consultation
Customer Centric
Adhere to the customer-centric service principle
After-Sale Service Hotline:020-81868242
Does the product exceed the warranty period?

Don't worry, you can still enjoy Shenhuo's after-sales support

  • After sales warm tips


  • 1. Please avoid sending maintenance products directly to Shenhuo without any communication

  • When you need to repair the product, please contact the business or store customer service at the first time. You can follow Shenhuo's WeChat official account and after-sales telephone (18038000649) for consultation, and send the information back after confirmation. If you send it back directly, the product will be placed in the area to be claimed according to the abnormal parts, and the period to be claimed is 3 months. If the period is exceeded, Shenhuo Company will directly dispose of the product and cannot return it. Please forgive me.


  • 2. For products in good repair, the claim period is 3 months

  • As for the products in good repair but unclaimed, the claim period is 3 months. If the time limit is exceeded, Shenhuo Company will directly dispose of the products and cannot return them. Please understand.


  • After sales details (Note: only applicable to retail customers in stores)

  • 1. Within the warranty period:

  • Please contact the store you purchased directly for handling. In general, you can return or replace the goods within 7 days from the date of signing in (without affecting the secondary sales) without any reason. If quality problems occur within 15 days after receiving the goods, the return freight will be borne by the store. If quality problems occur 15 days after receiving the goods and within the warranty period, the freight shall be borne by half respectively. If the goods are returned or replaced due to non quality problems, the buyer shall bear the round-trip freight. For details, please consult the customer service of the purchase shop.


  • 2. Out of shelf life:

  • You can contact our customer service and send it back to our factory for maintenance. The round-trip freight needs to be borne by you. If the flashlight needs to be replaced with large parts (wick, circuit board, switch, cylinder, etc.), we will charge the cost, but not the small parts.


  • 3. Maintenance freight and expense

  • Our shipping fee: 8 yuan in the province, 10 yuan outside the province, 13 yuan in remote areas. The price of parts plus freight is the cost of maintenance.


  • Non after-sales service warranty scope

  • 1. Products beyond the warranty period

  • 2. Non original supporting products of our company, such as our products equipped with batteries of other companies

  • 3. Damage caused by improper use, maintenance and storage (not installed and used according to the product manual)

  • 4. Force majeure factors, such as flood, fire, earthquake and lightning strike

  • 5. Dismantle and change the product without permission, or alter the certificate

  • 6. No warranty for accessories

Common faults判定
  • Question 3 What if the flashlight purchased cannot find the charging port? You can view and rotate the neck of the flashlight. If you can rotate it, you can see the charging port. This is a hidden charging design.

  • Question 2 What should I do if I can't find the charging port of the flashlight I bought? You can view and rotate the neck of the flashlight. If you can rotate it, you can see the charging port. This is a hidden charging design.

  • What if I can't find the charging port for the flashlight I bought? You can view and rotate the neck of the flashlight. If you can rotate it, you can see the charging port. This is a hidden charging design.

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Dear customer, regarding after-sales problems of Smiling Shark products, you can directly follow our official account (smilingshark)

Or call the mobile phone of the after-sales department: 020-81868242 (9:00-12:00, 13:00-18:00, Monday to Saturday;

Contact after-sales customer service, we have professional after-sales customer service to answer for you! Thank you for your support to Smiling Shark!

CONSULTING
Consultation and complaint

Guangzhou Smiling Shark Lighting Science Technology Co., Ltd

Switchboard telephone:

After sales mobile phone:

After sales email:

address:

Email
Online consulting

Landline:020-31213056

phone:13535538706

Customer service hotline

official account
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